Mark Identification

NEVERDIAL

Serial Number

75444863

Filing Date

Mar 5, 1998

Trademark by

ARGENT TECHNOLOGIES INC.

Classification Information

computer telephony software, namely, computer software for predictive and managed outbound call processing, namely, computer software that predicts when a salesperson will be available; that rejects calls to answering machines, facsimile machines, and bad telephone numbers; that transfers conneced valid calls to an available salesperson together with a coordinated computer data screen; computer software for intelligent inbound call routing, namely, computer software that monitors a routing point in an enterprise telephone switch for incoming calls; if no salesperson is available, that presents the caller with a recorded message and offers the caller the opportunity to leave a recorded message or, of a salesperson is available, that uses incoming call identification parameters provided by the telephone network to look up the call identification parameters in a local database to retrieve a matching customer record and then to transfer the incoming call to the assigned salesperson indicated in the customer record

Electrical and Scientific Apparatus