NETAGENT

Computer software for facilitating interactive communication over a global computer information network and other networks for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer contact management, namely, electronic mail software, one-on-one chat software, chat software, voice over Internet Protocol (VoIP) software, instant messaging software, and web interaction software [for use by customer service centers]