MYSTERY SHOPPERS

Education and providing of training, namely, a training program designed to assist businesses in improving their employees' sales and service abilities by (1) filming the interaction between a training consultant posing as a consumer of the particular business and an employee of that business engaged in a sales and/or service capacity via hidden video camera equipment; and (2) using that filmed interaction as a training tool in an overall training program to educate and train the employee to be more productive, effective and helpful, thereby enhancing the overall sales and service of the business itself