MY SQM

computer software consulting services, namely, consulting businesses regarding the use and implementation of software as a service (SAAS) services for business intelligence; software as a service (SAAS) for use by business enterprises for the purpose of measuring the business's improved customer experience and for displaying relevant benchmarking data; software as a service (SAAS) for use in the fields of business and market research for the purpose of analyzing surveys and data, providing analytics, and providing customer experience insights; providing software as a service (SAAS) for businesses that provides journey mapping, specifically, identifying key touchpoints and interactions that a customer experiences with a business, analyzing data concerning that entity's customer experience, and graphically displaying a customer's experience with the entity; technical support services, namely, providing temporary use of a web-based software application available to an online community of registered users that compiles and analyzes data relating to their business's contact channel management, specifically, their contact channel management and business center management, operation, and customer satisfaction and graphically displays the statistics, reports and results for the consumer