MSX INTERNATIONAL

Business consulting and information services; vendor management services for the automotive industry; business services, namely, providing computer databases regarding warranty claims and processes, dealer best practices, and dealer sales and service performance; business management and consulting services for the automotive industry, namely, business process improvement, best practices, customer service, sales and performance analyses, and return on investment analyses; providing employers in the automotive industry with candidates or potential employees to fill temporary, contract and permanent positions; personnel placement and recruitment

Financial consulting; warranty claims administration services, namely, analyzing and processing warranty claims for the automotive industry; pre-approval services for warranty automotive repairs and body shop requests by means of a telephone and web-based hotline

Education services, namely, providing training, seminars, and coaching to dealers, importers and manufacturers in the automotive industry in the fields of product technologies, warranty claims, customer service, customer loyalty, best practices, vehicle sales, and parts and accessory sales