MONDAY SERVICE

Telecommunication and electronic communication services for work collaboration and work management, service management, customer support management and work collaboration; providing access to online non-downloadable software for real-time database synchronization, interaction, telephone integration, voice, audio, visual images, video, data and multimedia content by telecommunication; electronic transmission of data and digital content; provision of email communication services, including mass email communications, distribution of customer satisfaction surveys, and social media integration for service purposes; telecommunication services for the provision of voice calls, screen shares and live chat, providing multichannel support for customer service; providing voice chat services; telecommunications services provided over a network by personal digital assistants with artificial intelligence; telecommunication services provided over a network by artificial intelligence agents; providing user access to global computer networks containing personal digital assistants with artificial intelligence offering personalized services for enterprises.

Downloadable mobile application and downloadable desktop software for work collaboration and work management, service management, customer support management, incident management, service level agreement (SLA) configuration and management, creation of boards and customizable dynamic databases in the field of work management, customer service, for communication and collaboration between customers and service agents including management of calls and screen shares, automated customer satisfaction surveys, multichannel support, inventory and order management, communication history tracking and provision of help desk services and customer support; computer programs, applications, websites and software for automatically generating actions in service management workflows, sharing of data, images, and files between users for work collaboration, service and support purposes, and for email generation, automation, and distribution; downloadable mobile application and downloadable desktop software in the nature of a mobile application for real-time synchronization with computer databases, automated ticket classification and routing, knowledge base assistance, streamlined communication via boards and automations, and email provider integration; downloadable computer software for application and software integration, for use in data retrieval from different databases and integration into actionable insights, notifications, reporting, dashboard creation, dashboard design, dashboard management and for communicating, viewing, creating and interacting with shareable data; downloadable customer service computer software for use in customer service management, help desk, and customer support; downloadable chatbot software using artificial intelligence (AI) technology for customer service management, help desk, and customer support; recorded computer software platform and downloadable computer software platform featuring artificial intelligence technology for work collaboration and work management; chatbot software using artificial intelligence for work collaboration and work management.

Software as a service (SaaS) services featuring software for work collaboration and work management, service management, customer support management, incident management, service level agreement (SLA) configuration and management, inventory and order management, management of calls and screen shares, creation of boards and customizable dynamic databases in the field of work management, customer service, automatic ticket classification, routing, multichannel support, automated customer satisfaction surveys, communication history tracking, provision of help desk services and customer support, knowledge base assistance for agents, and streamlined communication via boards, automations, integration with third-party communication providers, automated email generation and distribution, including mass email distribution, data retrieval from different databases and integration into actionable insights, notifications, reporting, dashboard creation, dashboard design, and dashboard management; providing temporary use of online non-downloadable software and applications for customer service management, including management of calls and screen shares; providing an online, non-downloadable web-based application for users to manage, analyze and distribute customer service data, including mass emails and CSAT surveys; software as a service (SaaS) services featuring software using artificial intelligence for work collaboration and work management and for customer service management, help desk and customer support; providing online non-downloadable chatbot software using artificial intelligence (AI) technology for work collaboration and work management, customer service management, help desk, and customer support.