MOBILE TRIAGE

Downloadable computer software application that allows mobile device users to access on-device self-help and technical support and expedited smart call center routing; downloadable computer software application that allows wireless carriers to provide device monitoring, device management and on-line technical support

Insurance services, namely, providing extended warranties by contract for mobile devices, namely, wireless telephones, pagers, laptop computers and personal digital assistants; administration of extended warranty contracts and repair and replacement contracts for wireless telephones, pagers, laptop computers and personal digital assistants

Providing online facilities for real-time interaction between mobile device users and technical support personnel; communication services namely transmitting, receiving, downloading, streaming, broadcasting of text, images, audio, video and data via mobile devices

Providing technical support services namely, installation, maintenance and updating of computer software for mobile devices; technical support services, namely, monitoring mobile devices, communicating relevant alerts and recommendations to users of mobile devices and providing real-time data to customer services representatives to facilitate better technical support service calls using customer-specific and device-specific behavioral information; troubleshooting of computer hardware and software problems