MOBI

[ SOFTWARE APPLICATIONS, namely, SOFTWARE APPLICATIONS FOR ASSIGNING AND DISTRIBUTING WORK ASSIGNMENTS TO MULTIPLE SERVICE RESOURCES OVER MULTIPLE DAYS, SOFTWARE APPLICATIONS FOR PLANNING SERVICE AREAS, DETERMINING SERVICE AREA SIZES, DETERMINING AVAILABLE SERVICE RESOURCES, AND ALLOCATING SERVICE RESOURCES TO SERVICE AREAS TO AVOID OVERLAP, SOFTWARE APPLICATIONS FOR SCHEDULING RESOURCE SHIFTS, SPECIFYING RESOURCE SKILLS, IDENTIFYING WHERE RESOURCES CAN WORK, AND BUILDING SERVICE RESOURCE ROSTERS, SOFTWARE APPLICATIONS FOR ASSIGNING RESOURCES TO CUSTOMER APPOINTMENTS AND GENERATING EFFICIENT ROUTES, SOFTWARE APPLICATIONS FOR SCHEDULING SERVICE DELIVERY TIMES AND ASSIGNING APPROPRIATELY SKILLED RESOURCES, SOFTWARE APPLICATIONS FOR GUIDING SERVICE PLANNERS THROUGH SAME-DAY SCHEDULE CHANGES, NEW ORDERS AND ROUTE RE-ASSIGNMENTS, SOFTWARE APPLICATIONS FOR TRACKING FLEET VEHICLES AND PERSONNEL AND PROVIDING ENGINE DIAGNOSTICS, ROUTE INFORMATION AND RELATED REPORTS, ALERTS AND MESSAGES, SOFTWARE APPLICATIONS FOR PRESENTING AND ANALYZING COST AND PERFORMANCE TRENDS BASED ON GPS DATA AND OPERATIONAL BUSINESS METRICS, SOFTWARE APPLICATIONS FOR LOGGING ORDER STATUS, RUNNING EQUIPMENT DIAGNOSTICS, REQUESTING HOME VERIFICATIONS, ACCESSING REPAIR SCHEMATICS AND CUSTOMER HISTORY, AND PROVIDING ORDER STATUS ALERTS, AND SOFTWARE APPLICATIONS FOR PROVIDING PERFORMANCE REPORTS AND COMPARING OPERATIONAL METRICS AND OTHER DATA ]

NON-DOWNLOADABLE PROPRIETARY SOFTWARE ACCESSED VIA A NETWORK TO ASSIGN AND DISTRIBUTE WORK ASSIGNMENTS TO MULTIPLE SERVICE RESOURCES OVER MULTIPLE DAYS, NON-DOWNLOADABLE PROPRIETARY SOFTWARE ACCESSED VIA A NETWORK TO PLAN SERVICE AREAS, DETERMINE SERVICE AREA SIZES, DETERMINE AVAILABLE SERVICE RESOURCES, AND ALLOCATE SERVICE RESOURCES TO SERVICE AREAS TO AVOID OVERLAP, NON-DOWNLOADABLE PROPRIETARY SOFTWARE ACCESSED VIA A NETWORK TO SCHEDULE RESOURCE SHIFTS, SPECIFY RESOURCE SKILLS, IDENTIFY WHERE RESOURCES CAN WORK AND BUILD SERVICE RESOURCE ROSTERS, NON-DOWNLOADABLE PROPRIETARY SOFTWARE ACCESSED VIA A NETWORK TO ASSIGN RESOURCES TO CUSTOMER APPOINTMENTS AND GENERATE EFFICIENT ROUTES, NON-DOWNLOADABLE PROPRIETARY SOFTWARE ACCESSED VIA A NETWORK TO SCHEDULE SERVICE DELIVERY TIMES AND ASSIGN APPROPRIATELY SKILLED RESOURCES, [ NON-DOWNLOADABLE, ] NON-DOWNLOADABLE PROPRIETARY SOFTWARE ACCESSED VIA A NETWORK TO SCHEDULE RESOURCE SHIFTS, SPECIFY RESOURCE SKILLS, IDENTIFY WHERE RESOURCES CAN WORK AND BUILD SERVICE RESOURCE ROSTERS, NON-DOWNLOADABLE PROPRIETARY SOFTWARE ACCESSED VIA A NETWORK TO TRACK FLEET VEHICLES AND PERSONNEL, PROVIDE ENGINE DIAGNOSTICS, ROUTE INFORMATION AND RELATED REPORTS, ALERTS AND MESSAGES, NON-DOWNLOADABLE PROPRIETARY SOFTWARE ACCESSED VIA A NETWORK TO PRESENT AND ANALYZE COST AND PERFORMANCE TRENDS BASED ON GPS DATA AND OPERATIONAL BUSINESS METRICS, NON-DOWNLOADABLE PROPRIETARY SOFTWARE ACCESSED VIA A NETWORK TO LOG ORDER STATUS, RUN EQUIPMENT DIAGNOSTICS, REQUEST HOME VERIFICATIONS, ACCESS REPAIR SCHEMATICS AND CUSTOMER HISTORY AND PROVIDE ORDER STATUS ALERTS, AND NON-DOWNLOADABLE PROPRIETARY SOFTWARE ACCESSED VIA A NETWORK TO PROVIDE PERFORMANCE REPORTS AND COMPARE OPERATIONAL METRICS AND OTHER DATA