MIMOSA

computer software for archiving e-mail systems, instant messaging systems, collaboration systems, applications and file systems; computer software for replicating files; instruction manuals supplied as a unit with the foregoing; publications in electronic form, on magnetic and optical computer-readable media or downloadable via computer and communication networks, including the Internet, namely, work books, quick reference guides, technical reference manuals, computer user manuals, evaluation guides and conference materials in the field of computers, computer software, computer peripherals, and computer networks

computer consultation; provision of technical assistance and technical support, namely, troubleshooting of computer hardware and software problems