MICROKNOWLEDGE

computer software for use in (1) automated call-processing, voice response, and computer-telephony integration, to automate the processing of inbound and outbound telephone calls by allowing the exchange of voice, fax and digital data among the user's telephone systems and computer systems; (2) workflow automation, to permit the entry, processing and reporting in electronic form of the various kinds of information and transactions which are routinely collected, exchanged and processed by the user in conducting its regular business functions; and (3) automated forms-assembly, to automate the assembly and printing of lengthy, standard-form documents having multiple versions