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technical support services; namely, offering advice regarding the use and function of computer hardware and software and computer network integration; providing technical consultation and information by facsimile machine featuring computer product specifications, configurations, settings and features; subscriptions to a computer database on CD-ROM featuring technical information relating to the configuration, use and repair of personal computers, file servers, modems, network interface cards, network hubs, network routers, network switches and disk drive arrays; and, providing remote diagnosis of computer hardware and software configuration problems using electronic means such as computers, modems and telephone lines