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Computer software for use in contact management, namely, a suite of software tools that incorporates contact management with sales opportunity management, communications, scheduling, reporting, a company library, e-commerce and integration with third party software products and hardware devices; [ and instruction manuals sold as a unit therewith ] (( * downloadable electronic publications in the nature of books in the field of contact management * ))

[ Printed publications, namely, books concerning contact management ]

Consulting and technical support concerning the use of software; Application service provider services, namely, application service provider services featuring software for use in contact management, namely, a suite of software tools that incorporates contact management with sales opportunity management, communication, scheduling, reporting, a company library, e-commerce and integration with third party software products and hardware devices