MARKETTOOLS.COM

computer software for use in administration, distribution, collection, reporting and analysis of information via computer and communication networks; computer software for conducting surveys, research, and training via computer and communication networks, including intranets, extranets, and the Internet; computer software for use in managing employee and customer relationships, and monitoring vendor performance; computer software for collaborating with others; instruction manuals supplied as a unit with the software; providing access via computer and communication networks to the use of the foregoing computer software; design, development, and deployment of computer software and online information collection, analysis, and reporting applications for others; hosting web-based applications and web sites for others; technical consultation in the field of solutions for understanding, quantifying, and responding to information about company stakeholders