MAP

computer software, namely, telecommunications, data communications and computer network management software; network management software for small, medium and large enterprise-wide systems and networks; information systems management software; information distribution software; software for distributed network management systems; publications, namely, texts, guides, manuals, handbooks and technical documentation, relating to implementation, integration, operation, customization, administration, and management of telecommunications, data communications, data communications and computer network management software, sold as a unit with the software; network capacity planning and performance monitoring software; datacomm carrier and network service provider market monitoring software

written materials, namely, manuals, catalogs, operating and operating instructions for computer software and ready-to-use preconfigured software-based templates all for use in business planning and management

business management consultation and implementation services for computer software for use in the fields of business management, collection of coded and uncoded (structured and unstructured) business information from internal and external data and information sources, business consolidation, financial management, risk management, stakeholder and shareholder relationship management, strategic/business planning and simulation and enterprise resource planning; computer software to retrieve, monitor, report on, structure, model, forecast, present and display, and communicate to others business management, business consolidation, financial management, risk management, stakeholder and shareholder relationship management and strategic/business planning and simulation and enterprise resource planning data and information from various databases and global networks; and ready-to-use preconfigured templates (software based models) for business management, business information collection, financial management, risk management, stakeholder and shareholder relationship management, strategic/business planning and stimulation and enterprise resource planning

training and education, namely, conducting classes and workshops in implementation, integration, operation, customization, administration and management of telecommunications, data communications and computer networks; training and education, namely, conducting classes and workshops in implementation, integration, operation, customization, administration and management of telecommunications, data communications and computer network management software

consulting services in the field of implementation, integration, operating, customization, administration and management of telecommunications, data communications and computer networks and telecommunications, data communications and computer network management software; computer consultation; providing on-line support services for computer software users, namely, consulting services, troubleshooting services, help desk services, providing technical information, providing information about computer products and computer product use, providing customer assistance, and providing software updates and tools; development and customization of telecommunications, data communications and computer network management software