computer software, and manuals sold as a unit, for identifying, diagnosing or solving problems with computer software, or for instructing users of software as to the software's features or capabilities; computer software and computer authoring software, and manuals sold as a unit, for creating multimedia programming, or audio, video, graphics or animation applications, for formatting multimedia programming, or audio, video, graphics or animation applications for transmission by electronic means, or for reformatting multimedia programming, or audio, video, graphics or animation applications following transmission
Electrical and Scientific Apparatus