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COMPUTER SOFTWARE FOR CREATING, MANAGING, AND ADMINISTERING COMPUTER NETWORKS AND FOR THE PURPOSE OF RENDERING ELECTRONIC SERVICE AND TECHNICAL SUPPORT AND ASSISTANCE TO COMPUTER USERS IN RELATION THERETO; COMPUTER SOFTWARE FOR PROVIDING ELECTRONIC SERVICE AND TECHNICAL SUPPORT AND ASSISTANCE TO END-USERS OF COMPUTER HARDWARE AND SOFTWARE APPLICATIONS; COMPUTER SOFTWARE USED TO COLLECT INFORMATION ABOUT COMPUTER USERS AND THEIR HARDWARE AND SOFTWARE APPLICATIONS, TO ANSWER QUESTIONS FROM COMPUTER USERS, AND FOR MANAGING COMMUNICATIONS AND INTERACTIONS WITH AND QUESTIONS FROM ONLINE USERS IN CONNECTION WITH RENDERING ELECTRONIC SERVICE AND TECHNICAL SUPPORT AND ASSISTANCE; COMPUTER SOFTWARE FOR DOWNLOADING, CREATING, PUBLISHING, AND CUSTOMIZING INFORMATION AND SOFTWARE RELATING TO ELECTRONIC SERVICE AND TECHNICAL SUPPORT AND ASSISTANCE TO USERS OF COMPUTER HARDWARE AND SOFTWARE APPLICATIONS; COMPUTER SOFTWARE FOR AUTOMATICALLY CONNECTING COMPUTER USERS WITH TECHNICAL EXPERTS AND FOR REPAIRING TECHNICAL PROBLEMS WITH AND DELIVERING TECHNICAL ASSISTANCE FOR COMPUTERS AND COMPUTER SYSTEMS; COMPUTER SOFTWARE FOR CAPTURING, COLLECTING, ORGANIZING, AND MANAGING ENTERPRISE KNOWLEDGE AND INFORMATION IN CONNECTION WITH RENDERING ELECTRONIC SERVICE AND TECHNICAL SUPPORT AND ASSISTANCE; AND COMPUTER SOFTWARE FOR AUTOMATICALLY DIAGNOSING AND DETECTING TECHNICAL PROBLEMS WITH COMPUTERS AND COMPUTER SYSTEMS, IDENTIFYING AND DESCRIBING POSSIBLE SOLUTIONS AND REPAIRS FOR IDENTIFIED PROBLEMS

COMPUTER SOFTWARE DESIGN AND DEVELOPMENT SERVICES FOR OTHERS AND RELATED CONSULTATION SERVICES IN THE FIELDS OF COMPUTERS, ELECTRONIC SERVICE, AND TECHNICAL SUPPORT AND ASSISTANCE; INSTALLATION, UPDATING, AND MAINTENANCE OF COMPUTER SOFTWARE FOR OTHERS