L.V.A.

business consulting and information technology services, namely, customer management consulting, evaluation of customer interactions, research and analysis of customer information, aid in the preparation of operational business guidelines for interaction with customers; and business performance monitoring

financial analysis and consulting services, namely evaluation of financial value of customer relationship management strategies

hosting the web sites of others on a computer server for a global computer network and technical consultation in the field of customer communication networks, namely analysis of customer communication networks, computer hardware and software consultation, computer system design and software programming for others, database development services, integration of computer system with other communications technology such as telephone call centers and facsimile machines, and network monitoring, maintenance, and upgrading services