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computer software, namely, for interactively obtaining, managing and directing real-time customer, consumer and employee requests and feedback through channels such as social media applications, mobile applications, texting, email, kiosks, and web channels and directing input to executives, business managers and front-line staff who can engage, act, resolve, respond and bring to closure customer requests and feedback in real-time

software as a service (SaaS) namely, the provision of computer software in a computer network hosted environment for interactively obtaining, managing and directing real-time customer, consumer and employee requests and feedback through channels such as social media applications, mobile applications, texting, email, kiosks, and web channels and directing input to executives, business managers and front-line staff who can engage, act, resolve, respond and bring to closure customer requests and feedback in real-time