LIVEPERSON GENERATIVE INSIGHTS

Downloadable computer software for use in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Downloadable software in the nature of a mobile application for use in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Downloadable computer software for facilitating interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Downloadable software in the nature of a mobile application for facilitating interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Downloadable computer software using artificial intelligence for natural language processing, generation, understanding and analysis; Downloadable software in the nature of a mobile application using artificial intelligence for natural language processing, generation, understanding and analysis; Downloadable computer software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Downloadable software in the nature of a mobile application using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Downloadable computer software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software in the nature of a mobile application for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable computer software using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable software in the nature of a mobile application using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets

Electronic messaging services; Instant messaging services; Interactive online communication services, namely, providing on-line facilities for real-time interaction between businesses and consumers for on-line customer service and customer support via bots, artificial intelligence, automations and live support

Software as a Service (SaaS) services featuring software in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Platform as a Service (PaaS) services featuring software in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Online, non-downloadable software in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Application Service Provider (ASP) in the digital engagement, conversational commerce, bots and automation, artificial intelligence, and customer engagement fields; Software as a Service (SaaS) services featuring software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Platform as a Service (PaaS) services featuring software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Online, non- downloadable software to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Application Service Provider (ASP) to facilitate interactions and conversations with customers in the digital engagement, conversational commerce, bots and automation, artificial intelligence and customer engagement fields; Software as a Service (SaaS) services featuring software using artificial intelligence for natural language processing, generation, understanding and analysis; Platform as a Service (PaaS) services featuring software using artificial intelligence for natural language processing, generation, understanding and analysis; Online, non-downloadable software using artificial intelligence for natural language processing, generation, understanding and analysis; Application Service Provider (ASP) using artificial intelligence for natural language processing, generation, understanding and analysis; Software as a Service (SaaS) services featuring software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Platform as a Service (PaaS) services featuring software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Online, non-downloadable software using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Application Service Provider (ASP) using artificial intelligence for enabling businesses to provide customer support and to engage with their customers, including through messaging and chat; Software as a Service (SaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Platform as a Service (PaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Online, non-downloadable software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Application Service Provider (ASP) for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Software as a Service (SaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Platform as a Service (PaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Online, non- downloadable software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Application Service Provider (ASP) for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets