LIVENEXUS

Downloadable computer software using artificial intelligence (AI) for managing, coordinating, routing, testing, and optimizing customer service interaction workflows, providing real-time decision support to customer service agents during customer interactions, and analyzing customer interaction data to improve customer service processes and generate operational analytics and performance insights, all in the field of customer service operations; Downloadable chatbot software for automated customer communications, namely, replying to customer inquiries and providing customer self-service in the field of customer service; Downloadable computer software for monitoring and analyzing customer service interactions for quality assurance, compliance monitoring, performance reporting, and training management in the field of customer service operations; Downloadable computer software platforms for using artificial intelligence (AI) for orchestrating, managing, and optimizing customer service operations

Business management consulting services in the field of customer service operations, namely, advising businesses on customer experience strategy, operational governance and oversight, business process and workflow optimization, process redesign, service delivery model evaluation and optimization, workforce and agent operations including agent utilization and agent support models, quality assurance and compliance, operational risk advisory services, operational efficiency improvement, and operational improvement and transformation initiatives; Business management analysis; Business assistance, advisory and consulting services in the field of customer service operations, namely, designing, managing, evaluating, and scaling decisions for pilot program and controlled business tests for customer experience initiatives; Business management assistance; Business advice and analysis of markets; Assistance, advisory services and consultancy with regard to business planning, business analysis, business management, business organization, marketing and customer analysis; Business management and consultation; Analyzing and compiling business data

Software as a service (SAAS) services featuring software using artificial intelligence (AI) for managing and coordinating customer service workflows, providing real-time decision support to customer service agents during customer interactions, and analyzing customer interaction data to improve customer service processes and generate operational analytics and performance insights, all in the field of customer service operations; Providing temporary use of on-line non-downloadable software and applications for configuring, deploying, managing, and evaluating customer service workflow tests and pilot programs, namely, defining workflow parameters, running limited tests, measuring outcomes, deploying workflow configurations, and deploying customer service workflow automations, all in the field of customer service operations; Providing temporary use of online non-downloadable computer software for collecting, measuring, analyzing, monitoring, and reporting performance metrics of customer service interactions and customer service interaction tests, all in the field of customer service operations; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence for business analytics; Software as a service (SAAS) services featuring artificial intelligence (AI) software for generating business analysis reports; Providing temporary use of on-line non-downloadable software and applications using artificial intelligence (AI) for routing and testing customer service interaction workflows in the field of customer service operations; Providing online non-downloadable virtual assistant software using artificial intelligence (AI) for responding to customer inquiries and providing automated customer self-service in the field of customer service; Software as a service (SAAS) services featuring software for monitoring and analyzing customer service interactions for quality assurance, compliance monitoring, performance reporting, and training management in the field of customer service operations