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Audio and video recordings featuring lecturing, training, and coaching in the field of sales management, leadership, and customer service; e-books in the field of sales management, leadership, and customer service

Educational services, namely, conducting lectures, training, and coaching in the field of sales, sales management, leadership, and customer service and distribution of printed materials in connection therewith in hard copy or electronic format on the same topics; Educational services, namely, providing continuing prerecorded audio and video programs in the field of sales, sales management, leadership, and customer service accessible over the internet