LAGAN

interactive and multi-media software for use in customer relationship management; CD-ROMs containing information on customer relationship management systems; compact discs containing information on customer relationship management; electronic publications, namely, books, manuals and journals featuring customer relationship management recorded on computer media; computer software to enable connection to databases and the Internet; computer software to enable searching of data; computer software for use in network communications; computer software for facilitating electronic communications; computer software for facilitating or enabling access to information services, e-mail services and databases; computer operating programs and computer operating systems; computer software for customer relationship management

instruction manuals and pamphlets in relation to computer software; training manuals and pamphlets in relation to computer software

design development, installation, maintenance and updating of computer software; design development, installation, maintenance and updating of computer software for customer relationship management; computer programming, computer systems analysis; consultancy, information and advisory services relating to computer programming and computer systems analysis

licensing of computer software; licensing of computer software for customer relationship management