KNOWLEDGER TRANSFER METHODOLOGY

on-line and hardcopy user documentation - computer, task, policy and procedures, forms and reports, work instructions, maintenance, and quick reference manuals, windows help reference, job aids and cheatsheets, on-line and hardcopy technical manuals - standards and specifications, mainframes, networks-environments, networks-environments, network file server, applications, network management, help desk and user support, telecommunications, wide area networksing, end user training - analysis and needs, programs and plans, material development, training delivery, testing and standards, training the trainer, seminars, basic intro, and orientation, basic documentation and methodology, basic warroom and facilitation, graphics and implementation, interactive multimedia - knowledge engineer, pre-production, scripts and graphics production, post-production, problem and change management