KNOWLEDGE NORMALIZATION

Business process re-engineering services; Business management consultation and consulting services primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to optimize organizational knowledge that may take the form of, but not limited to, whitepapers, emails, knowledge management content, diagrams, troubleshooting documentation, customer record information

Technology consultation in the field of Knowledge Management; Design for others in the field of [Knowledge Management software]; and Consulting services in the field of design, selection, implementation and use of Knowledge Management software primarily used to teach customer service providers, consultants, trainers, professional service agents or other service delivery parties interested in creating business processes to optimize organizational knowledge that may take the form of, but not limited to, whitepapers, emails, knowledge management content, diagrams, troubleshooting documentation, customer record information