KNOVA

Computer software for processing customer interactions and answering customer questions across multiple channels, analyzing data, indexing data and information, and managing business processes, all for use in customer relationship management, service resolution management, knowledge management and enterprise search

Business management services in the field of customer relationship, service resolution management, knowledge management and enterprise search

Educational and training services, namely conducting classes, seminars and workshops in the fields of customer relationship, service resolution management, knowledge management and enterprise search

computer services, namely consulting services in the field of implementation of computer software systems for others for processing customer interactions and answering customer questions across multiple channels, analyzing data, indexing data and information, and managing business processes, all for use in the field of customer relationship management, service resolution management, knowledge management and enterprise search