KLAUS

Office and business applications, namely, downloadable business software for customer service quality assurance management; downloadable scheduling software for customer service quality assurance management; downloadable computer software for advertising for customer service quality assurance management; downloadable data and file management and database software for customer service quality assurance management; downloadable reporting software for customer service quality assurance management; downloadable collaboration management software platforms for customer service quality assurance management; downloadable production support software for customer service quality assurance management; downloadable assistive software for customer service quality assurance management; downloadable business management software for customer service quality assurance management; downloadable system support software for customer service quality assurance management; downloadable collaboration software platforms for customer service quality assurance management; downloadable software for searching and retrieving information across a computer network; downloadable system and system support software, and downloadable firmware for customer service quality assurance management; downloadable computer software platforms for customer service quality assurance management; downloadable communications processing computer software for customer service quality assurance management; downloadable file sharing software for customer service quality assurance management; downloadable electronic mail and messaging software for customer service quality assurance management; downloadable instant messaging software for customer service quality assurance management; downloadable communication software for customer service quality assurance management; downloadable business performance management (BPM) software for customer service quality assurance management; downloadable computer programs for project management for customer service quality assurance management; downloadable enterprise software for customer service quality assurance management; downloadable customer relation management (CRM) software for customer service quality assurance management

Business management assistance to commercial companies; providing assistance in the field of business management within the framework of a franchise contract; management and operation assistance to commercial businesses; business management and organization consultancy; assistance, advisory services and consultancy with regard to business management; business consultancy and advisory services; business assistance, management and administrative services; provision of business assistance in the establishment of franchises, namely, offering business management assistance in the establishment and operation of education facilities; customer relationship management; business management, namely, management accounting for third parties; business management, namely, sales account management

Electronic exchange of messages being electronic message transmission via chat lines, chatrooms and internet forums; providing on-line forums for transmission of messages among computer users; providing online forums for transmission of messages among computer users concerning customer service quality assurance; providing internet chatrooms; providing on-line chatrooms and electronic bulletin boards for transmission of messages amongst users concerning customer service quality assurance; electronic communication by means of chatrooms, chat lines and internet forums, namely, the electronic transmission of messages; providing internet chatrooms and access internet forums; transmission of digital files; computer aided transmission of messages, information and images; electronic transmission of voice and data services; electronic transmission of documents; electronic transmission of audio and video content via computer networks; electronic message and data transmission, namely, electronic transmission of written communications; computer services, namely, providing on-line facilities for real-time interaction with other computer users concerning topics of general interest; computer communication services, namely, communications by computer terminals

Information technology (IT) consultancy; advisory services relating to computer based information systems; consultancy and information services relating to information technology architecture and infrastructure; computer software consultancy; technical support services, namely, troubleshooting of computer software problems relating to computer software; hosting the web sites of others on a computer server for a global computer network; software as a service (SAAS) services featuring software for customer service quality assurance management; and rental of software for customer service quality assurance management; development and testing of computing methods, algorithms and software; computer software design; updating of computer software; creation, maintenance and adaptation of software; programming of software for others for importing and managing data; design and development of software for instant messaging; programming of software for internet portals, chatrooms, chat lines and internet forums; software as a service (SaaS) services featuring software for customer service quality assurance management; IT consultancy, advisory and information services; software development, programming and implementation; rental of computer software for customer service quality assurance management; providing temporary use of online non-downloadable computer software for customer service quality assurance management; providing a web hosting platform on the internet for customer service quality assurance management; providing online non-downloadable software for use in communication, namely, for customer service quality assurance management; providing temporary use of online non-downloadable software for customer service quality assurance management; platform as a service (PAAS) featuring computer software platforms for customer service quality assurance management