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Downloadable enterprise software used to track and improve the performance and availability of business services from an information technology operations perspective; Computer software, namely, downloadable application software for use in accessing a platform featuring software for use in managing business processes; Downloadable computer software for enterprise application integration (EAI); Downloadable computer software for application and database integration; Downloadable computer software for management of computer-based information systems for businesses; Downloadable computer software for developing, deploying, operating, monitoring, configuring, customizing, implementing and managing of computer systems and applications; Downloadable computer software for workflow and business process automation; Downloadable computer software for information technology service automation; Downloadable computer software for identifying elements of information technology infrastructure; Downloadable computer software for generating performance analytics; Downloadable computer software for facilities management; Downloadable computer software for field service automation; Downloadable computer software for application integration; Downloadable computer software development tools; Downloadable computer software for ensuring the security of electronic mail; Downloadable anti-spyware software; Downloadable computer software for controlling and managing access server applications; Downloadable computer software for the creation of firewalls; Downloadable computer anti-virus software; Downloadable computer software for administration of computer local area networks; Downloadable computer software for administration of computer networks

Software as a service (SAAS) services featuring enterprise software used to track, analyze and improve the performance and availability of applications, infrastructure and business services; infrastructure-as-service (IAAS) services featuring computer software platforms for creating, managing and deploying cloud computing infrastructure services; platform-as-a-service (PAAS) services featuring computer software platforms for use in developing, configuring, customizing and deploying software applications; software-as-a-service (SAAS) services featuring software for use in managing business processes; software as a service (SAAS) services featuring software for use in managing computer-based information systems; cloud computing services, namely, cloud computing featuring online non-downloadable software for use in developing, configuring, customizing and deploying software applications, managing business processes, and managing computer-based information systems; computer services, namely, cloud hosting provider services; providing temporary use of non-downloadable software to others for information technology service management (ITSM) and information technology operations management (ITOM); application service provider (ASP) services, namely, hosting computer software applications of others; Platform as a service (PAAS) featuring a non-downloadable computer software platform for use by others to develop, configure, customize, and deploy software applications; providing temporary use of non-downloadable software to others for developing, deploying, operating, monitoring, configuring, customizing, implementing, and managing computer systems and applications; providing temporary use of non-downloadable software for managing computer-based information systems for businesses; providing temporary use of non-downloadable software to others for information technology service automation; providing temporary use of non-downloadable software for workflow and business process automation; Computer security service, namely, restricting access to and by computer networks to and of undesired web sites, media and individuals and facilities; Computer security services, namely, enforcing, restricting and controlling access privileges of users of computing resources for cloud, mobile or network resources based on assigned credentials; Computer services, namely, remote management of the information technology (IT) systems of others; IT integration services; Maintenance and updating of computer software; Maintenance of computer software relating to computer security and prevention of computer risks; Periodic upgrading of computer software for others; Technical support services, namely, remote and on-site infrastructure management services for monitoring, administration and management of public and private cloud computing IT and application systems; Technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; Technical support services, namely, troubleshooting of computer software problems; Technical support, namely, monitoring technological functions of computer network systems; Updating of computer software relating to computer security and prevention of computer risks