ITSM SOLUTIONS

Computer training and educational services; namely, classroom and/or web-based courses in IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL), IT project management, and IT services process improvement

Computer consulting and professional services; namely IT maturity and capability assessments, IT services process improvement, IT project management, and IT Service Management (ITSM) planning, implementation and operations services for people, process, technology, and organization, based on the IT Infrastructure Library (ITIL)