ITRACKER

Providing temporary use of on-line non-downloadable software which is internet browser based for use in tracking customer interaction which provides access to real-time and historical customer information, and for use in tracking interactions between the customer, which originate through a communication device such as a telephone, fax or email and a company, and which software stores information for each interaction with the customer then enables the company to complete a transaction, and which software allows the company to save information in real-time, provide a follow-up mechanism, and allows historical information to be retrieved via search capabilities in order to create a complete historical record of each customer's interaction with the company