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Computer software development tools; Computer software for accessing information directories that may be downloaded from the global computer network; Computer software for application and database integration; Computer software for computer system and application development, deployment and management; Computer software for creating searchable databases of information and data; Computer software for use in customer relationship management (CRM); Computer software for wireless content delivery; Computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; Computer software that provides web-based access to applications and services through a web operating system or portal interface; Computer software to automate data warehousing