ISG OUTSOURCING INDEX

Publications, namely, printed reports in the field of contract awards, mergers and acquisitions, new captive center development and expansion activity, transaction structures and terms, industry adoption, geographic prevalence, service provider metrics, and geographic expansion by service providers, particularly in the fields of insourcing and outsourcing relating to applications development and maintenance, corporate real estate, customer relationship management, finance and accounting, human resources, information technology, business processes, and procurement; printed publications, namely, market reports featuring business indexes that measure performance