IRIS

Downloadable computer software for warranty administration tracking services that provides visibility into the repair cycle timeline and process for the warranted product or products, namely, providing the status of each of the following steps in the repair cycle process as applicable to the particular product: dispatching, availability, triage, parts ordering, parts shipment tracking, technician tracking, open claims management, claims processing, payments to the service provider and part returns processing

Providing an online, non-downloadable, internet-based software application for warranty administration tracking services that provides visibility into the repair cycle timeline and process for the warranted product or products, namely, providing the status of each of the following steps in the repair cycle process as applicable to the particular product: dispatching, availability, triage, parts ordering, parts shipment tracking, technician tracking, open claims management, claims processing, payments to the service provider and part returns processing