IQUEUE

computer software for organizing, automating, scheduling, networking, enabling, coordinating, managing, directing, providing graphical user interfaces (GUI) for, and controlling communication, transactions, tasks, interaction, and information such as voice, video, data, facsimile, e-mail, mixed-media items, multi-media items, instant messages, interactive chats, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers via local, national and global information and communications networks for use in the field of customer interaction management; apparatus for organizing, automating, scheduling, networking, enabling, coordinating, managing, directing, providing graphical user interfaces (GUI) for, and controlling communication, transactions, tasks, interaction, and information such as voice, video, data, facsimile, e-mail, mixed-media items, multi-media items, instant messages, interactive chats, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers via local, national and global information and communications networks, namely - computers, computer terminals, workstations, comprising web servers, computer-telephony integration servers, application servers, database servers, network controllers, Private Branch Exchanges (PBXs), Automatic Call Distributors (ACDs), network routers, and security servers, storage, retrieval, and processing apparatus, namely, back-up storage, RAID storage, CD-ROM drives, hard drives, SCSI storage, and tape drives, controllers, routers, switches, printers, modems, automatic dialers, telephone line switches, data path switches, and electrical controllers used for processing telephone calls and data controllers

services for developing customer specific computer software; computer consultation; computer diagnostic services; integration of computer systems and networks and technical support services, namely, troubleshooting of computer hardware and software problems via telephone, local network, global network, or in person with respect to computer software and for organizing, automating, scheduling, networking, enabling, coordinating, managing, directing, providing graphical user interfaces (GUI) for, and controlling communication, transactions, tasks, interaction, and information such as voice, video, data, facsimile, e-mail, mixed-media items, multi-media items, instant messages, interactive chats, communications, databases, documents, records, messages, images, scanned photographs, scanned documents, contact information, customer information, agent information, files, and case histories, among mainframes, servers, agent terminals, consumer access devices, agents, and consumers via local, national and global information and communications networks for use in the field of customer interaction management