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Downloadable software application for providing a virtual help desk that supports and manages computer hardware, software and technology systems, provides a database for users to self-analyze and resolve performance issues, permits users to report issues to technical support personnel through a ticketing system and to track repairs, facilitates communications between users and technical support personnel, and permits leaders to track hardware, analyze repairs, access history of problems and repairs, and generate various reports

Providing temporary use of non-downloadable cloud-based software for providing a virtual help desk that supports and manages computer hardware, software and technology systems, provides a database for users to self-analyze and resolve performance issues, permits users to report issues to technical support personnel through a ticketing system and to track repairs, facilitates communications between users and technical support personnel, and permits leaders to track hardware, analyze repairs, access history of problems and repairs, and generate various reports