INTRADO

Business consulting services in the fields of sales, marketing, communications, telecommunications, unified communications, Voice over Internet-Protocol (VoIP), Wide Area Networking (WAN), business management and network management and security; conducting business and market research surveys; conducting on- line business management research surveys; business monitoring services, namely, tracking interactions between customers and call center agents to provide market related data for sales retail, customer care, or marketing purposes; Providing office functions; marketing services; operation of businesses for others, namely, telecommunications business; business organisation and operation consultancy; business consultancy; database management services, namely, testing, verifying, correcting, and enhancing computer databases of others to include up-to-date and more accurate customer contact information; promoting the goods and services of others; promoting the goods and services of others by means of providing and operating links to web sites of others, promoting the goods and services of others through online ordering and cataloguing of those goods and services in the nature of providing hyperlinks to websites of others; promoting the goods and services of others through the operation and management of telephone call centers for others, namely, processing customer service calls and collection calls, providing customer support services and customer care services; operation and management of telephone call centers for others; logistics management in the field of emergency services; general business networking referral services, namely, promoting the goods and services of others by passing leads and referrals among others; Marketing services, namely, issuing press releases for third parties through direct intervention and through a customerdriven computer platform; arketing services, namely, consumer marketing research in the nature of monitoring media coverage; marketing services, namely, consumer marketing research in the nature of monitoring social media; organizing and hosting events for commercial purposes regarding earnings releases, business entities, and business activities; consumer marketing research in the nature of providing custom and automatically generated reporting regarding media coverage; business information, namely, providing social media and internet commentary in the field of business either directly, through an application-based platform, or through a cloud-based platform; marketing services, namely, content creation for marketing both directly and through an application-based marketplace or a cloud-based marketplace; Business information, consultancy and advisory services relating to all the aforesaid services; Medical and health care cost containment and review; Business consulting, namely, medical and health-care cost and utilization review and business management; medical and health-care cost price analysis and account auditing; financial records management, namely, review and evaluating health and medical records for consumers for purposes of accuracy and cost management; providing medical referrals; providing consumer information in the field of healthcare; consultation services regarding management of healthcare costs; providing consumer information comparing health insurance providers and benefits via the Internet; administration, billing and reconciliation of accounts on behalf of others by telephone; business consulting services in the area of accounts receivable management; assistance, advisory services and consultancy with regard to the health care industry with regard to business planning, business analysis, business management, and business organization, namely, business management, medical practice management for others in the field of family medicine and primary care, business record management in the field of health and patient relationship management in the nature of scheduling, automated monitored business activities for patient biometrics capturing and reporting, screenings, surveys, billing, accounts receivable, and business analytics in the field of healthcare; business management, namely, issuing patient reminders in the nature of appointment, follow-up, and payment reminders; arranging of managed care contractual services in the fields of diagnostic imaging, home health care, durable medical equipment, specialty pharmacy, and diagnostic lab services; managed care services, namely, electronic processing of health care information; managed care services, namely, utilization review and pre-certification services; management of health care clinics for others; medical claims management services, namely, receiving, data entering, for transactions that are originated by physicians, hospitals, and ancillary medical care providers; strategic business consulting services, business networking services and business administrative services, namely, patient registration, scheduling, bill generation and tracing, issuing payment reminders, accounts receivable billing services and accounts payable billing administration, purchasing administration and financial reporting services for healthcare providers; Business and public policy research services in the field of medicine, management of illness, and healthcare delivery as they relate to the operational aspects of healthcare cost management and financing and their impact of quality of healthcare