INTERACTION

newsletters and promotional literature in the field of insurance, published for the benefit of clients, relating to customer service communication

risk management services in the field of insurance, namely, advising clients on risk information and claims management and development of specialized risk management programs in the insurance industry

telecommunication services, namely, electronic mail, video conferencing services and electronic transmission of information relating to insurance products, related reference materials, industry related resources, status information as to claims and policy summaries, and customer service activity