INTELLIGENT CUSTOMER INTERACTIONS

SOFTWARE FOR PROVIDING AUTOMATED CUSTOMER REQUEST MANAGEMENT SERVICES; SOFTWARE FOR PROVIDING AUTOMATED SELF SERVICE KNOWLEDGEBASE SUPPORT FOR CUSTOMER INQUIRIES; SOFTWARE FOR PROVIDING AUTOMATED KNOWLEDGEBASE SUPPORT FOR CUSTOMER CARE AGENTS; SOFTWARE FOR PROVIDING AUTOMATED EMAIL RESPONSE MANAGEMENT; AND SOFTWARE FOR PROVIDING AUTOMATED MARKETING CAMPAIGN MANAGEMENT

COMPUTER CONSULTING SERVICES IN THE FIELD OF SOFTWARE; REPAIR, MAINTENANCE AND INSTALLATION OF COMPUTER SOFTWARE; DEVELOPMENT OF COMPUTER SOFTWARE FOR OTHERS; AND COMPUTER SOFTWARE UPDATE SERVICES