INSTITUTE OF CUSTOMER SERVICE

COMPUTER SOFTWARE, COMPUTER PROGRAMS, CD-ROMS, ELECTRONIC PUBLICATIONS AND DATABASES, SOUND AND VIDEO RECORDINGS, FILMS AND ELECTRONIC INSTRUCTIONAL AND TEACHING MATERIALS, ALL FOR USE IN THE FIELD OF CUSTOMER SERVICE TRAINING AND DEVELOPMENT

PRINTED PUBLICATIONS, PRINTED MATTER, BOOKS, MANUALS, MAGAZINES, PERIODICALS, BOOKLETS, PAMPHLETS, LEAFLETS AND NEWSLETTERS, DIARIES, CALENDARS, INSTRUCTIONAL AND TEACHING MATERIALS, CERTIFICATES, POSTERS, PICTURES, PHOTOGRAPHS AND CHARTS, STATIONERY, ADVERTISING AND PROMOTIONAL LITERATURE AND MATERIALS, ALL FOR USE IN THE FIELD OF CUSTOMER SERVICE TRAINING AND DEVELOPMENT

BUSINESS MANAGEMENT, ORGANIZATION, ADMINISTRATION, DEVELOPMENT AND CONSULTANCY SERVICES, CORPORATE IMAGE ADVISORY AND CONSULTANCY SERVICES, HUMAN RESOURCE SERVICES, PERSONNEL CONSULTANCY AND MANAGEMENT SERVICES, LOGISTICS CONSULTANCY AND MANAGEMENT SERVICES, CONSULTANCY AND ADVISORY SERVICES RELATING TO THE RECRUITMENT AND PLACEMENT OF PERSONNEL, BUSINESS RESEARCH AND BUSINESS INFORMATION SERVICES; THE PROVISION OF INFORMATION AND THE PREPARATION OF REPORTS, ALL RELATING TO THE AFORESAID SERVICES

EDUCATIONAL, INSTRUCTIONAL AND TRAINING SERVICES, ARRANGING AND CONDUCTING EDUCATION AND TRAINING CONFERENCES, SEMINARS, LECTURES AND WORKSHOPS, INFORMATION, CONSULTANCY AND ADVISORY SERVICES, AND PREPARATION OF REPORTS, ALL RELATING TO BUSINESS; PERSONNEL VOCATIONAL TESTING, GUIDANCE AND TRAINING, PSYCHOLOGICAL TESTING AND ASSESSMENT, CAREER ADVICE, PERSONAL DEVELOPMENT, MANAGEMENT DEVELOPMENT AND COMMUNICATION SKILLS; EDUCATION AND TRAINING RELATING TO THE MANAGEMENT OF ORGANIZATIONS, LOGISTICS, PERSONNEL, BUSINESS DELIVERY, BUSINESS PERFORMANCE, BUSINESS CLIMATE AND OF PUBLIC RELATIONS AND CUSTOMER SERVICE, CONTINUING PROFESSIONAL DEVELOPMENT SERVICES, PUBLISHING SERVICES, LIBRARY SERVICES, PRODUCTION OF AUDIO AND VIDEO TRAINING AND INSTRUCTIONAL MATERIALS, AWARD OF SCHOLARSHIPS, BURSARIES AND PRIZES

PROFESSIONAL CONSULTANCY AND ADVISORY SERVICES RELATING TO BUSINESS, PERSONNEL, VOCATIONAL TESTING AND GUIDANCE, PSYCHOLOGICAL TESTING AND ASSESSMENT, CAREER ADVICE, DEVELOPMENT AND MANAGEMENT OF HUMAN RESOURCES, PERSONALITY AND PSYCHOLOGICAL TESTING AND ASSESSMENT SERVICES, OCCUPATIONAL PSYCHOLOGY SERVICES; THE PROVISION OF INFORMATION AND THE PREPARATION OF REPORTS, ALL RELATING TO THE AFORESAID SERVICES; PROFESSIONAL INSTITUTE SERVICES; ADVISORY, ADMINISTRATION, FISCAL, LEGAL AND REPRESENTATION SERVICES, ALL PROVIDED BY AN ASSOCIATION FOR ITS MEMBERS