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COMPUTER SOFTWARE WHICH ENABLES BUSINESSES TO MANAGE THEIR VOICE, TEXT, FAX, E-MAIL AND OTHER COMMUNICATIONS AND TO TRACK AND REPORT TRENDS AND PATTERNS IN CUSTOMER BEHAVIOR

BUSINESS MANAGEMENT SERVICES, NAMELY, PROVIDING SERVICES THAT ENABLE BUSINESSES TO MANAGE THEIR VOICE, TEXT, FAX, E-MAIL AND OTHER COMMUNICATIONS, TO TRACK AND REPORT TRENDS AND PATTERNS IN CUSTOMER BEHAVIOR, AND CONSULTING SERVICES RELATED THERETO