INSIGHT FROM INTERACTIONS

Computer hardware; computer hardware and software for digital recording and storage and retrieval of voice, video, radio, voice over Internet protocol that is transmitted via telecommunication equipment and networks; application software for data management, analysis, interpretation, identification, reporting; application software for decision support, namely, software for recording, storage, retrieval and editing of recorded and non-recorded voice, video, radio, voice over Internet protocol, e-mail, Internet, intranet, display screen, wireless and other unstructured multimedia interactions for use in the fields of call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems

Business consulting

Telecommunications services, namely, the transmission of voice, data and video across the Internet and other global communications networks

Product development and customization of computer hardware and software; computer systems integration; technical support services, namely, troubleshooting problems with computer hardware and software for digital recording of voice, video, radio, voice over Internet protocol, e-mail, instant messaging, Internet, intranet, display screen, wireless and other multimedia communication, transmitted over telecommunication equipment and networks; technical support services, namely, troubleshooting problems with computerized hardware and software for media and meta-data capture, signal processing, signal analysis, security, storage, archiving and dissemination; technical support services, namely, troubleshooting problems with application software for data management, analysis, interpretation, identification, reporting; technical support services, namely, troubleshooting problems with computer hardware and software for decision support related to recorded and non-recorded voice, video, radio, voice over Internet protocol, e-mail, Internet, intranet, display screen, wireless and other unstructured multimedia interactions, call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems

Security inspection services for others for the protection of property and individuals, for public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems