INNOVATION IN UNDERSTANDING

COMPUTERS AND COMPUTER PROGRAMS FOR USE IN DATABASE MANAGEMENT, AS A SPREADSHEET, FOR WORD AND TEXT PROCESSING, FOR TRANSLATIONS IN THE FIELD OF WORLD WIDE WEB TRANSLATIONS, CORPORATE DOCUMENT TRANSLATIONS AND FOREIGN LANGUAGE TRANSLATION AGENCIES; SOFTWARE FOR SPEECH AND LANGUAGE TECHNOLOGY, NAMELY, SPEECH PROCESSING SOFTWARE, DIALOGUE SOFTWARE USED FOR AUDIO AND VIDEO MINING SYSTEMS, CONVERSATIONAL SYSTEMS SUCH AS ORDERING SYSTEMS, CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS AND CALL CENTER APPLICATIONS, AND INTERACTIVE SOFTWARE FOR ELECTRONIC HELP SYSTEMS

LICENSING OF COMPUTER SOFTWARE

PROVIDING MULTIPLE USER ACCESS TO THE GLOBAL COMPUTER NETWORK

COMPUTER SOFTWARE DEVELOPMENT FOR OTHERS; UPDATING COMPUTER SOFTWARE FOR OTHERS