INFRATEL

Computer software, including downloadable software, software provided in CD-ROM format, and software-as-a-service (Saas), for implementing call centers, including interactive voice response modules, time-based call routing, caller ID routing, voicemail, voice mail access, voicemail notification, call group management, conference call setup and management, presence management, call forwarding, call transferring and call logging; computer software for call tracking and call management; computer software for call center management; computer software for routing incoming calls based on caller-selected choices, customer data from external systems or call center-defined choices; computer software for call center agent reassignment; computer software for implementing outbound call autodialers