INFRA WEB

Web browser-based computer software for customer support and technical support, namely, software which enables customers to request assistance and information; immediately assigns customer requests a number and provides customers with confirmation of this number; enables customers to review the status of their outstanding requests; and enables customers to use a data base to answer their own questions; Computer software which enables customer service representatives and support technicians who are using a web browser to log, manage, prioritize and escalate customer requests for assistance and information; define an organization's responsiveness to customer requests; create data bases and search for answers to customer requests; track the service history of computer network components; and record costs and time spent managing customer requests through to resolution