INDEX INSIDER

Publications, namely, printed reports in the field of contract awards, mergers and acquisitions, new captive center development and expansion activity, transaction structures and terms, industry adoption, geographic prevalence, service provider metrics, and geographic expansion by service providers, particularly in the fields of insourcing and outsourcing relating to applications development and maintenance, corporate real estate, customer relationship management, finance and accounting, human resources, information technology, business processes, and procurement; market reports featuring business indexes that measure performance

Preparing business publications and reports for others in the field of contract awards, mergers and acquisitions, new captive center development and expansion activity transaction structures and terms, industry adoption, geographic prevalence, service provider metrics, and geographic expansion by service providers, particularly in the fields of insourcing and outsourcing relating to applications development and maintenance, corporate real estate, customer relationship management, finance and accounting, human resources, information technology, business processes, and procurement; business consulting services in the fields of strategy and business case for change, operational assessments, service management and governance, mergers, acquisitions and divestitures, financial analysis, insourcing, shared services, outsourcing, offshoring and captive offshore; preparing market reports for others featuring business indexes that measure performance

Educational services, namely, providing podcasts, telephonic instruction via conference calls and seminars in the field of contract awards, mergers and acquisitions, new captive center development and expansion activity, transaction structures and terms, industry adoption, geographic prevalence, service provider metrics, and geographic expansion by service providers, particularly in the fields of insourcing and outsourcing relating to applications development and maintenance, corporate real estate, customer relationship management, finance and accounting, human resources, information technology, business processes, and procurement