IMPACT PERFORMANCE GROUP

Electronic publications recorded on computer media and downloadable electronic publications, namely, books, manuals, handouts, workbooks, pamphlets, newsletters, brochures, and instructional, educational, and teaching materials, in the fields of personnel training, leadership training, management training, sales training, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal coaching

Publications, namely, books, manuals, handouts, workbooks, pamphlets, newsletters, brochures, and instructional, educational, and teaching materials, in the fields of personnel training, leadership training, management training, sales training, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal coaching

Educational services, namely, arranging, conducting, and providing professional programs, classes, courses, seminars, workshops, and mentoring in the fields of personnel training, leadership training, management training, sales training excluding developing sales training programs for the health care industry, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal coaching; consulting services in the fields of personnel training, leadership training, management training, sales training excluding developing sales training programs for the health care industry, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal coaching; developing books, manuals, looseleaf notebooks, handouts, workbooks, pamphlets, newsletters, brochures, and printed instructional, educational, and teaching materials for others, in the fields of personnel training, leadership training, management training, sales training, customer service, customer relationships, negotiation skills, recruiting and retention skills, team building, and personal coaching