IKNOWLEDGE

COMPUTER SOFTWARE, NAMELY, SOFTWARE WHICH PROVIDES CUSTOMER SUPPORT PERSONNEL WITH INSTANT ACCESS TO CUSTOMER RELATIONS INFORMATION, NAMELY, CUSTOMER COMMUNICATIONS PORTALS, OPERATIONS INFORMATION, MAINTENANCE INFORMATION, TROUBLESHOOTING INFORMATION, DIAGNOSTICS INFORMATION,AND INTERACTIVE MULTIMEDIA SUPPORT THROUGH COMPUTER NETWORKS INCLUDING THE GLOBAL COMPUTER INFORMATION NETWORKS AND LOCAL COMPUTER INFORMATION NETWORKS

COMPUTER SERVICES, NAMELY, PROVIDING CUSTOMER SUPPORT PERSONNEL WITH INSTANT ACCESS TO CUSTOMER RELATIONS INFORMATION, CUSTOMER COMMUNICATIONS PORTALS, OPERATIONS INFORMATION, MAINTENANCE INFORMATION, TROUBLESHOOTING INFORMATION, DIAGNOSTICS INFORMATION, INTERACTIVE MULTIMEDIA SUPPORT THROUGH COMPUTER NETWORKS, INCLUDING GLOBAL COMPUTER INFORMATION NETWORK, LOCAL COMPUTER INFORMATION NETWORKS