IDENTIFY

Computer software in the field of software development, quality assurance and production support, used for capturing, communicating, pinpointing and analyzing problems in software applications throughout their lifecycle [; and user manuals sold as a unit therewith]

Technical support services, namely, troubleshooting of computer software and hardware problems; [computer software and hardware consulting services;] providing automatic help desk services development tools, namely, recording software applications execution and enabling on-line and off-line re-play of the software applications execution in the user level, system level and code level [; computer software design services for others, customization and installation of computer software]