HUMANA GROUP MEDICARE CUSTOM CONNECT

Customer services, namely, responding to customer inquiries for others regarding a medicare plan

Personal advocacy services for retirees maintaining a continuous focus on the customer and the customer experience, namely, personal concierge services for others comprising making requested personal arrangements and reservations and providing customer-specific information to meet individual needs; Providing case management services, namely, coordination of legal, social, educational, and psychological services for elderly persons by providing legal services to the elderly through public advocacy programs, communication and identification of service resources and facilitation