HISPANIC CUSTOMER EXPERIENCE

Designing, conducting, customizing, gathering, and analysis of customer satisfaction surveys for others and compiling, analyzing and reporting customer satisfaction survey results; monitoring and assessing the performance of the telephone call center employees of others, and monitoring and assessing customer satisfaction relating to the telephone call centers of others; business and marketing consulting services; operation and management of telephone call centers for others, including outbound customer on-boarding call management, call center scripting, call flow process management, and workflow and business process management for optimizing customer relationship management