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computer utility and operating system software; computer software for use in configuring, diagnosing, maintaining, controlling and supporting computer hardware, software, peripherals and systems; computer software for use in delivering information to computer users over computer networks; computer software for remote control of other computers; computer software for management and administration of networks and servers; computer software for management, repair, updating, protection and installation of other software; computer software for use in warning and protection against operating system errors; computer software for use in automatically fixing software errors; computer software for use in automatic updating of computer programs; computer software for use in removal of unwanted computer programs; computer software for use in providing security and privacy for the user's data in the course of using a global computer network; computer software for network management; computer software for maintenance of computer network systems and software by identifying, locating, and downloading updates; and user manuals supplied as a unit with the foregoing